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Security Incident Management

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Prevention is cheaper than a breach

99.9%

Threat detection and prevention rate

security operations (4)
SOC Platform

Case Management Built for the SOC Floor

A busy SOC needs more than an inbox of alerts — it needs cases, playbooks, and SLAs. Melcore’s Security Incident Management gives analysts SOC case management with SIEM integration, repeatable playbooks, SLA tracking, and reporting, so the team works consistently and nothing slips. 

What's inside

Every Risk in One Place — Owned, Scored, and Tracked

Built around the fields your risk team actually works with — drawn directly from the client’s design note for this page.

SOC Case Management

Manage security cases from alert to closure in one system.

SIEM Integration

Ingest and act on alerts from your SIEM directly.

Playbooks

Run repeatable response playbooks for common case types.

SLA Tracking

Track and enforce response and resolution SLAs.

Automation

Automate routine steps to free analyst time.

Reporting

Report on SOC performance, volumes, and SLA compliance.
How it works

From Alert to Closed Case

one (1)

Ingest

Pull alerts in from the SIEM.
two (1)

Create

Open a case with full context.
3 (1)

Playbook

Run the matching response playbook.
4 (1)

Track

Monitor against SLAs.
five (1)

Resolve

Work the case to resolution.
6 (1)

Report

Report on volumes, SLAs, and performance.
How it works

Alert Inbox vs. Managed SOC

Challenges

1
Analysts work from a flat list of alerts.
2
No repeatable playbooks; everyone improvises.
3
No SLA tracking, so cases age silently.
4
No reporting on SOC performance.

Solutions

1
Structured case management from alert to closure.
2
Repeatable playbooks for common cases.
3
SLA tracking keeps cases on time.
4
Reporting shows SOC performance and trends.
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